We’re transparent about our products and services, and we do not surprise our customers with hidden fees or costs. While we place a few limitations on our returns policy, we believe they are fair and in line with industry standards.
Customized Item Return Policy
For customized items, we only fix issues — refunds or returns are not allowed. If you notice any issue in your customized product, we will repair it. For example, if the size is correct but the color has been customized, the item is considered non-refundable.
Since we offer made-to-order, customized furniture, Khaled Curtains Furniture Trading LLC has a strict NO REFUND and NO RETURN policy on all customized furniture products.
Purchases That Are Not Refundable
The following categories are non-refundable and non-returnable:
Assembled or disassembled items
Open sofas, beds, or installed MDF items/furniture
Used bedding (bed linens, duvets, pillows, pillow-tops)
Mattresses or upholstered products without law labels
Made-to-measure items (custom or on-demand manufactured)
Products that have been modified, altered, or washed
Mode of Cancellation
Cancellations are only accepted within 24 hours of placing an order (online or via sales agent).
After 24 hours, bank charges (depending on the invoice amount) will be deducted.
Customized orders are strictly non-refundable and non-cancellable.
Need Help?
For any questions related to refunds, returns, or cancellations, please contact us:
📧 Email: curtainsfurniturestore@gmail.com
📞 Phone: +971 54 345 7641
